How To Refund Games From Microsoft Store?

Are you looking for a way to refund a game you recently purchased on the Microsoft Store? If so, you’ve come to the right place. In this article, you will learn how to successfully get your money back for any Microsoft Store game that you have purchased. We’ll cover the steps necessary to refund a game, and cover any potential issues or questions you may have. So, if you’re ready to get your refund, let’s get started!

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How to Refund Games From Microsoft Store?

Microsoft Store offers a wide range of games for Windows 10 users. But sometimes you may need to refund a game you’ve purchased on Microsoft Store. Here’s how to refund games from Microsoft Store.

Step 1: Login to Your Microsoft Account

The first step to refund a game from Microsoft Store is to login to your Microsoft account. To do so, open the Microsoft Store app and then sign in using your Microsoft account credentials. If you don’t have an account, you can create one by clicking on the ‘Create one’ button.

Step 2: Find the Game You Want to Refund

Once you’ve signed in to your account, you need to find the game you want to refund. To do this, go to the ‘My Library’ tab and look for the game you wish to refund. Once you’ve found it, click on the ‘Options’ button next to it.

Step 3: Request a Refund

When you click on the ‘Options’ button, a new window will open up with several options. Find the ‘Refund’ option and click on it. You will then be asked to confirm your request. Click on the ‘Yes’ button to confirm.

Step 4: Wait for the Refund to Process

Once you have requested the refund, you will need to wait for it to be processed by Microsoft. This typically takes a few days, but it can take up to 14 days for the refund to be processed. Once the refund is processed, you will receive an email from Microsoft confirming the refund.

Step 5: Check Your Refund Status

If you haven’t received an email from Microsoft confirming the refund, you can check the status of your refund by going to the ‘My Library’ tab and clicking on the ‘Refunds’ option. Here, you will be able to see the status of your refund.

Step 6: Contact Microsoft Support if Necessary

If you’re still having issues with your refund request, you can contact Microsoft Support. To do this, go to the Microsoft Support website and click on the ‘Contact Support’ button. You can then follow the on-screen instructions to contact Microsoft Support.

Things to Note When Refunding Games From Microsoft Store

Before requesting a refund from Microsoft Store, there are a few things you should keep in mind:

1. Refunds are Only Available for Certain Games

Not all games are eligible for refunds from Microsoft Store. To check if a game is eligible for refunds, look for the ‘Refund’ option when viewing the game’s page in the Microsoft Store.

2. Refunds Must Be Requested Within 14 Days

You must request a refund within 14 days of purchasing a game in order to be eligible for a refund. If 14 days have passed since you purchased the game, you will not be eligible for a refund.

3. Refunds Can Take Up to 14 Days to Process

Once you have requested a refund, it can take up to 14 days for the refund to be processed. You will receive an email confirming the refund once it has been processed.

4. Refunds Can be Denied if the Game Was Downloaded

If you’ve downloaded the game you’ve purchased, Microsoft may deny your refund request. To ensure you’re eligible for a refund, make sure you don’t download the game before requesting a refund.

5. Refunds Can be Denied if the Game Was Played for More Than 2 Hours

Microsoft may also deny your refund request if you’ve played the game for more than 2 hours. To ensure you’re eligible for a refund, make sure you’ve played the game for less than 2 hours before requesting a refund.

6. Refunds are Only Available for Windows 10 Users

Microsoft Store refunds are only available for Windows 10 users. If you’re using an earlier version of Windows, you will not be eligible for a refund.

Related Faq

What is the Refund Policy for Microsoft Store?

The Microsoft Store Refund Policy allows customers to return digital products purchased from the store within 14 days of purchase. Customers can receive a full refund if they are not satisfied with the product. If 14 days have passed since the purchase, customers may still be eligible for a partial refund depending on the type of product purchased and the time since the purchase.

For physical products, Microsoft provides a 30-day return policy for any product that is unopened and in its original condition. Customers can receive a full refund for the product, unless it is marked as non-returnable. If the product is opened or used, the customer can still receive a partial refund depending on the product purchased.

How Do I Request a Refund for a Game?

To request a refund for a game purchased from the Microsoft Store, customers must contact Microsoft Support. Customers can contact Microsoft Support through the Xbox Support website, or by calling the Xbox Support hotline. When requesting a refund, customers must provide their order number, payment method, and the reason for the refund. If a customer is eligible for a refund, Microsoft will process the refund within 7-10 days.

If a customer is requesting a refund for a digital game, they may be asked to provide evidence of the game’s technical issues. Microsoft will review the customer’s evidence before processing a refund. If the customer is unable to provide sufficient evidence, Microsoft may deny the refund request.

How long does it take for Microsoft to process a refund?

Microsoft typically processes refunds within 7-10 days of receiving the refund request. However, the time it takes for the customer to receive the refund will depend on the payment method used to purchase the product. For example, if the customer used a credit card to purchase the product, the refund will appear on their credit card statement within 7-10 business days.

If the customer used a different payment method, such as PayPal, the refund will appear in the customer’s PayPal account within 7-10 days. If the customer used a gift card, the refund will be applied to the customer’s Microsoft account balance.

What happens if I don’t receive a refund?

If a customer has not received their refund within 7-10 days, they should contact Microsoft Support. Microsoft Support will investigate the refund request and provide the customer with an update. If the customer is still not satisfied, they can contact their credit card company or PayPal to dispute the charge.

If the customer used a gift card to purchase the product, and the refund has not been applied to their Microsoft account balance, they should contact Microsoft Support. Microsoft Support will investigate the refund request and provide the customer with an update.

Can I get a refund for a pre-ordered game?

Yes, customers can receive a refund for a pre-ordered game if they request a refund within 14 days of purchase. However, if 14 days have passed since the purchase, customers may still be eligible for a partial refund depending on the type of product purchased and the time since the purchase.

If a customer is eligible for a refund, they should contact Microsoft Support to request a refund. Microsoft Support will investigate the refund request and provide the customer with an update. If the refund is approved, the customer will receive a full or partial refund, depending on the product purchased and the time since the purchase.

Can I get a refund for a physical copy of a game?

Yes, customers can receive a refund for a physical copy of a game if it is unopened and in its original condition. Customers must contact Microsoft Support to request a refund. Microsoft provides a 30-day return policy for physical products, so customers must request a refund within 30 days of purchase.

If the product is opened or used, the customer can still receive a partial refund depending on the product purchased. Customers should contact Microsoft Support to request a refund and provide the order number, payment method, and the reason for the refund. Microsoft Support will investigate the refund request and provide the customer with an update.

How To Refund Microsoft Store Game Or App Purchase

In conclusion, returning games from the Microsoft Store is a straightforward process that doesn’t take much time. All you need to do is log into your account, find the game you want to return, and select the ‘Refund’ option. In most cases, you’ll get your money back within a few days. Make sure to check your email for confirmation, as it may take a few days for the refund to appear in your account. With these steps, you should have no problem returning any game you’ve purchased from the Microsoft Store.