Shipping & Returns

Shipping & Returns Policy – UK and EU Customers

Delivery of Digital Software

All our products are delivered digitally via email. No physical item will be shipped. After successful payment, your software key and download instructions are sent to the email address provided during checkout.

  • Delivery Time: Most keys are delivered within 5–30 minutes, but please allow up to 2 hours during peak periods or for manual verification.
  • If you don’t receive your key: Please check your spam or junk folder. If still not found after 2 hours, contact us at sales@softkeys.uk.

Refund & Returns Policy

Digital Products (Software Licenses)

According to UK law, digital products such as software keys are non-refundable once delivered, activated, or downloaded — unless the product is faulty or not as described.

By purchasing from SoftKeys.uk, you consent to waive your 14-day right to cancel once the software key is delivered and/or activated, as per the Consumer Contracts Regulations 2013.

If your key has not yet been delivered or activated, you may request a refund within 7 calendar days of purchase.

When Refunds Are Accepted

We may offer refunds under the following conditions:

  • The license key was not delivered, or the product is defective and cannot be replaced in a timely manner.
  • You contact us within 7 days of your order with a valid reason.
  • The product is materially not as described.

When Refunds Are Not Accepted

Refunds will not be provided for:

  • Keys that were successfully delivered and activated.
  • Purchases made in error (e.g. wrong product, compatibility issues).
  • Change of mind after the key has been delivered.

How to Request a Refund

To request a refund, email us at sales@softkeys.uk with:

  • Your order number
  • Your full name
  • A description of the issue
  • Screenshot of any error message (if applicable)

We respond within 1 business day. If approved, refunds are processed to your original payment method within 5–10 business days.

Contact Us

For support, returns, or account-related matters:

Email: sales@softkeys.uk
Address (for correspondence only):

Product Keys Pty Ltd,

3rd Floor, Suit 3410,
86-90  Paul Street,
London, UK, EC2A 4NE