Refund policy
Returns & Refund Policy – UK Customers
Digital Products
Under UK law, digital products such as software licenses are non-refundable once download, activation, or delivery has occurred — unless the product is faulty or not as described.
By purchasing from softkeys.uk you agree to waive your 14-day “cooling-off” period once the product key or license is delivered and/or activated, in accordance with the Consumer Contracts Regulations 2013.
If your key has not been delivered or activated, you may request a refund within 7 calendar days of purchase.
Eligibility for Refund
We offer refunds under the following circumstances:
- The license key has not been delivered or is not working, and we cannot replace it within a reasonable timeframe.
- You contact us within 7 calendar days of your order with a valid reason.
- The product is not as described or materially defective, and we are unable to resolve the issue.
Refunds will not be issued for:
- Keys that were successfully delivered and activated.
- Buyer error (e.g., incompatible software, incorrect version).
- Change of mind or mistaken purchase after key delivery.
Refund Process
To request a refund, contact us at sales@softkeys.uk with your:
- Order number
- Full name
- Reason for the refund request
- Screenshot of any error message (if applicable)
We aim to respond within 2 to 24 hours. If approved, your refund will be processed back to your original payment method within 2–5 business days, depending on your provider and shopify payments platform.
Contact Information
Email: sales@softkeys.uk