Can You Refund Microsoft Store Games?

Are you a video game enthusiast who has purchased a game from the Microsoft Store, only to be disappointed by the experience? Have you been wondering if you can get a refund for the game? If so, you are in luck! In this article, we will explore the issue of whether you can get a refund from Microsoft Store for the games you have purchased. We will discuss the process for obtaining a refund, and provide answers to commonly asked questions about the refund procedure. So, if you have been wanting to know if you can get your money back for a game, this article is for you. Let’s get started!

Can You Refund Microsoft Store Games?


Can You Refund Microsoft Store Games?

Microsoft Store, formerly known as Windows Store, is the official app store for devices running the Windows 10 operating system. It offers a wide selection of apps, games, music, movies and TV shows. But what happens if you purchase a game and it doesn’t work as expected? Can you get a refund?

What Is the Microsoft Store Refund Policy?

Microsoft offers a 14-day refund policy on most purchases made through the Microsoft Store. This means that you can return a product within 14 days of purchase and receive a full refund. However, there are some exceptions to this rule. For example, digital content such as apps, games, music, movies, and TV shows are non-refundable. This includes digital versions of physical products such as movies and DVDs.

How to Request a Refund for a Game

If you purchased a game from the Microsoft Store and it is not working as expected, you can request a refund. To do this, follow these steps:

Step 1: Sign In to Your Microsoft Account

First, you will need to sign in to your Microsoft account. To do this, go to the Microsoft Store website and click the “Sign In” link at the top of the page. Enter your email address and password to access your account.

Step 2: Select the Game You Want to Refund

Once you have signed in to your account, select the game you want to refund. You can do this by clicking on the “Games” link in the top navigation bar. From here, you can view your recently purchased games. Select the game you want to refund and click the “Refund” button.

Step 3: Fill Out the Refund Form

Next, you will need to fill out the refund form. This form will ask you to provide details about why you are requesting a refund. Once you have completed the form, click the “Submit” button.

Step 4: Wait for Microsoft to Process Your Refund

Once you have submitted the form, Microsoft will review your request and approve or deny it. If your request is approved, Microsoft will process your refund within 14 days.

Will I Receive a Full Refund?

Yes, if your refund request is approved, you will receive a full refund of the purchase price. However, if your request is denied, you may not receive a refund.

What to Do If Microsoft Denies Your Refund Request

If your refund request is denied, you can contact Microsoft customer service for further assistance. You can reach out to them by phone, email, or online chat. They may be able to provide additional assistance in resolving your issue.

How to Prevent Future Refund Requests

The best way to prevent future refund requests is to make sure you read the game’s description and reviews before making a purchase. This will give you a better idea of what to expect from the game. Additionally, if you have any questions or concerns, you can contact Microsoft customer service before making your purchase.

Can You Request a Refund for an Xbox Game?

Yes, you can request a refund for an Xbox game. However, the process is slightly different than with a game purchased through the Microsoft Store. To request a refund for an Xbox game, contact Xbox Support.

What Happens If You Cancel a Pre-Order?

If you cancel a pre-order, you will receive a full refund. However, you must cancel the pre-order before the game is released. If you cancel the pre-order after the game is released, you will not receive a refund.

Can You Refund Pre-Paid Game Cards?

No, pre-paid game cards are not refundable. However, if you have an issue with a game card, you can contact the retailer where you purchased it for assistance.

Can You Refund Add-Ons and DLC?

Yes, you can request a refund for add-ons and downloadable content (DLC). However, the refund policy may vary depending on the type of DLC. For example, some DLC may be non-refundable.

Frequently Asked Questions

Can You Refund Microsoft Store Games?

Answer: Yes, you can get a refund for Microsoft Store games, provided certain conditions are met.

The game must have been purchased within the last 14 days and you must have played it for less than two hours. If these conditions are met, you can request a refund through the Microsoft Store. To do this, you need to contact Microsoft Support, explain why you are requesting a refund, and fill out a form. Microsoft will then review your request and decide whether to grant you a refund.

In some cases, Microsoft may offer you a gift card or credit as an alternative to a full refund. If you are not satisfied with the offer, you can choose to decline it. It is important to note that Microsoft may not grant a refund if they believe you are abusing the system.

How To Refund Microsoft Store Game Or App Purchase

To conclude, Microsoft Store has a straightforward policy on refunds for games that allows customers to receive a refund if they have a valid reason to do so. As long as customers meet the criteria and provide the necessary information, they should be able to get a full or partial refund for their game purchase. Although it is ultimately up to Microsoft to decide if a refund is appropriate, customers should be aware of their rights and the process for requesting a refund for a game purchased from the Microsoft Store.