Can You Return Games On Microsoft Store?

Are you stuck with a game you bought from the Microsoft Store that you no longer want? Not to worry, Microsoft Store has the answer. In this article, we’ll discuss the process of returning games on the Microsoft Store, so you can get your money back and purchase something more to your liking.

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Can You Return Games on Microsoft Store?

Microsoft Store is a digital distribution platform developed by Microsoft for purchasing and downloading digital media. Games, apps, and other digital content can be purchased and downloaded directly from the store. Many people wonder if it’s possible to return games that were purchased from the store.

Return Policy for Digital Content

Microsoft Store offers a limited return policy for digital content, such as games and apps. If a product does not meet your expectations, you can return it within 14 days from the date of purchase for a full refund. To request a refund, you must contact customer support and provide proof of purchase.

Return Policy for Physical Games

Microsoft Store also offers a limited return policy for physical games. If the physical game does not meet your expectations, you can return it within 30 days from the date of purchase for a full refund. To request a refund, you must provide proof of purchase and a valid receipt.

Eligible Products

Not all products are eligible for return. Products that are eligible for return must meet the following criteria:

• The product must be returned within 14 days of purchase for digital content and within 30 days of purchase for physical games.
• The product must be purchased directly from Microsoft Store.
• The product must be unopened and in its original packaging.
• The product must be in a resealable condition.

Ineligible Products

Products that are not eligible for return include:

• Any product that has been opened.
• Any product that has been used or downloaded.
• Any product that has been damaged or is in a non-resalable condition.
• Any product that was purchased from a third-party retailer or website.
• Any product that was purchased more than 30 days ago.

Return Process

To return a product purchased from Microsoft Store, you must follow these steps:

1. Contact customer support.
2. Provide proof of purchase.
3. Provide a valid receipt.
4. Package the product securely.
5. Ship the product back to Microsoft Store.
6. Wait for the refund to be processed.

Shipping and Handling Fees

Microsoft Store does not cover the cost of shipping and handling for returns. You are responsible for all shipping and handling fees associated with the return.

Refund Processing Times

Refunds are typically processed within 5-7 business days of receipt of the return. The refund will be issued to the payment method used to purchase the product.

Replacement Products

Microsoft Store does not offer replacements for damaged or defective products. If you receive a damaged or defective product, you must return the product for a refund and then purchase a new product.

Return Limitations

Microsoft Store reserves the right to limit returns or exchanges at any time. This includes limiting the number of products that can be returned or exchanged in a single transaction.

Restocking Fees

Microsoft Store does not charge restocking fees for returned products.

Service and Subscriptions

Microsoft Store does not offer refunds for services or subscriptions. If you are not satisfied with the service or subscription, you may cancel the service or subscription at any time.

Related Faq

What is the return policy for games purchased on Microsoft Store?

Microsoft Store offers a 14-day return policy for most games purchased on the store. The 14-day return window begins on the date of purchase and customers have 14 days to return a game for any reason. Customers must initiate the return within the 14-day window to be eligible for a full refund. If a game is returned after the 14-day window, customers may be eligible for store credit or a partial refund.

In addition, all digital games must be returned in their original, unopened packaging and must be in the same condition as when purchased. If the game has been opened, customers may not be eligible for a refund. Microsoft Store offers a 14-day return policy for most digital games purchased from the store.

Are all games eligible for return?

No, not all games are eligible for return on Microsoft Store. The return policy only applies to games that have been purchased directly from the Microsoft Store. Games purchased from third-party stores or websites are not eligible for return or refund. Additionally, some games may not be eligible for return due to the nature of their content or because they have been opened or used.

It is important to check the game’s return policy before purchasing to ensure that it is eligible for return. Microsoft Store offers a 14-day return policy for most games, however, customers should check the game’s page to confirm that it is eligible for return.

How do I return a game on Microsoft Store?

To return a game purchased on Microsoft Store, customers must first initiate a return request within the 14-day return window. Customers can do this by logging into their Microsoft account and navigating to the “Order History” page. On the “Order History” page, customers can select the game they wish to return and follow the on-screen instructions to initiate the return.

Once the return request has been initiated, Microsoft will provide customers with a return shipping label. Customers must then package the game in its original, unopened packaging and ship it to the return address provided. Once the game has been received and inspected, customers will receive a full refund for the purchase price.

What if I return a game after the 14-day return window?

If a game is returned after the 14-day return window, customers may be eligible for store credit or a partial refund. Microsoft Store does not guarantee refunds for games that are returned outside of the 14-day window. If a game is returned after the 14-day window, Microsoft will inspect the game to determine its condition.

If the game is in the same condition as when it was purchased, customers may receive a partial refund or store credit. If the game has been opened or used, customers may not be eligible for any refund. Customers should always return a game within the 14-day return window to ensure they receive a full refund.

Can I return a game if I don’t like it?

Yes, customers can return a game if they do not like it or are unsatisfied with their purchase. Microsoft Store offers a 14-day return policy for most games purchased from the store. Customers must initiate the return within the 14-day window to be eligible for a full refund.

If a game is returned after the 14-day window, customers may be eligible for store credit or a partial refund. Microsoft Store does not guarantee refunds for games that are returned outside of the 14-day window. Customers should always check the game’s return policy before purchasing to ensure that it is eligible for return.

How To Refund Microsoft Store Game Or App Purchase

Ultimately, returning games on the Microsoft Store is a simple process. All you need to do is follow the instructions on the store to go through the return process. Before returning your game, make sure to check the return policy to avoid any surprises. With the Microsoft Store, you can quickly and easily return games that don’t meet your expectations.