How To Refund Games On Microsoft?

Are you looking for a way to get your money back on a game you bought on Microsoft? Refunding games on Microsoft can seem like a daunting process, but it doesn’t have to be. In this article, we’ll walk you through the steps you need to take to successfully get your money back. We’ll also provide you with the information you need to make sure your refund request is accepted. So, if you’re ready to get your money back, let’s get started!

How to Refund Games on Microsoft?

Microsoft offers refunds for digital content like apps, games, and in-app purchases through the Microsoft Store. You can request a refund for games or apps that you bought from Microsoft Store for any reason, even if you’re outside the 14-day window.

Usually, you can get a refund for the content you bought if you’re not satisfied with it. However, some content can’t be refunded, like gift cards and subscription services. Keep in mind that you can’t get a refund if you’ve used the content or it’s been more than 14 days since you bought it.

If you want to refund the content you bought from Microsoft Store, here’s how to do it.

Step 1: Sign in to Microsoft Store

Sign into the Microsoft Store online or open the Microsoft Store app on your computer. If you bought the content from a device, sign into the Microsoft Store with the same Microsoft account you used to buy the item.

Step 2: Find and select the item you want to return

From the main page, go to the “My Library” section and select the item you want to return. If the item you want to return isn’t in the list, you can use the search bar to find it.

Step 3: Request a refund

Once you’ve selected the item, click the “Request a refund” link. This will open a new window where you can enter the reason for the refund and submit the request.

Step 4: Wait for a response

After you submit the request, you’ll need to wait for a response. The Microsoft Store team will review your request and get back to you within two business days. If your request is approved, you’ll get a confirmation email with a refund to the same payment method used to buy the item.

What types of content can be refunded?

You can request refunds for digital content, like apps, games, and in-app purchases. Some content, like subscription services and gift cards, can’t be refunded.

What if I bought the item more than 14 days ago?

If it’s been more than 14 days since you bought the item, you won’t be able to get a refund. However, you can still contact Microsoft customer support and explain the situation. They may be able to help you with a refund in some cases.

Can I get a refund if I used the item?

No, you won’t be able to get a refund if you’ve used the item. The refund policy only applies to items that haven’t been used or accessed.

What payment methods can be refunded?

You can get a refund for any payment method used to buy the item, including credit cards, PayPal, and gift cards.

What information do I need to provide for a refund?

When you request a refund, you’ll need to provide the Microsoft Store team with information about the item you want to return and the payment method used to buy it. You’ll also need to explain the reason for the refund.

What if I don’t get a response to my refund request?

If you don’t get a response to your refund request within two business days, contact Microsoft customer support. They’ll be able to help you with your request.

Can I get a refund for physical items?

No, you can only get refunds for digital content like apps, games, and in-app purchases.

Frequently Asked Questions

What is the Refund Policy for Microsoft Store Games?

The Microsoft Store’s refund policy for digital games states that you can request a refund within fourteen days of purchase if you haven’t started downloading or streaming it. You may also be able to get a refund after the two week period if the game is unplayable or if you experience technical issues.

In addition, if you have purchased a digital game but have not started downloading or streaming it, you can get a full refund within fourteen days of purchase. You may also be able to get a refund after the two week period if the game is unplayable or if you experience technical issues.

How Do I Request a Refund for a Microsoft Store Game?

To request a refund from the Microsoft Store for a game, head to the Microsoft Store website and sign in with your Microsoft Account. Then select the ‘Order History’ tab from the left-hand menu. Find the order for the game you would like to refund and select ‘Request a Refund’.

You will then be given the option to explain why you’d like a refund and submit a request. Microsoft will review the request and issue a refund to the original payment method if approved. You should receive an email confirmation when the refund has been processed.

Can I Refund a Pre-ordered Microsoft Store Game?

Yes, you can request a refund for a pre-ordered Microsoft Store game. You can either request a refund before the game is released, or within 14 days of purchase, regardless of whether you’ve started downloading or streaming the game.

To request a refund for a pre-ordered Microsoft Store game, head to the Microsoft Store website and sign in with your Microsoft Account. Then select the ‘Order History’ tab from the left-hand menu. Find the order for the game you would like to refund and select ‘Request a Refund’. You will then be given the option to explain why you’d like a refund and submit a request.

Can I Refund a Used Game on Microsoft Store?

No, used games cannot be refunded through the Microsoft Store. The Microsoft Store Refund Policy only applies to digital content that has not been downloaded or streamed. Refunds are not available for physical products, gift cards, prepaid codes, or items purchased from third-party websites.

If you have purchased a used game through a third-party website, you will need to request a refund directly from the seller. The seller may or may not offer a refund, depending on their terms and conditions.

What Happens if Microsoft Store Refuses My Refund Request?

If Microsoft Store refuses your refund request, you may be able to appeal the decision. You can submit an appeal by replying to the original refund request email and providing additional information and evidence to support your claim.

If your appeal is rejected, you may be able to take your case to a consumer protection agency. Consumer protection agencies are independent organizations that provide advice and assistance to consumers about their rights, and can help you resolve your dispute with the Microsoft Store.

How To Refund Microsoft Store Game Or App Purchase

Refunding games on Microsoft is a straightforward process, where you can submit a request and get your money back in a matter of minutes. It is important to consider the refund policy before making any purchases, as it can save you a lot of hassle in the future. With Microsoft’s user-friendly refund policy and support team, there is no excuse not to get your money back if you’re unhappy with a game. So, take advantage of this policy and get back the money you have invested in your gaming experience.